INFORMATION UNDER SECTION 4 (1) (B)

4(B)

I.               The name of the Office is State Consumer Disputes Redressal Commission situated at A-Block, Vikas Bhawan, I.P. Estate, New Delhi (also known as State Commission), under the Consumer Protection Act 1986.  The function of this Commission is to entertain

(i)             Complaints where the value of the goods or services and compensation, if any, claimed exceeds Rs. 20 lacs to one crore; and

(ii)            Appeals against the orders of District Forum, functioning in Delhi; and

(iii)           To call for the records and pass appropriate orders in any dispute which is pending before or has been decided by the District Forum where it appears to the State Commission that such District Forum has exercised a jurisdiction not vested in it by law, or its jurisdiction illegally or with material irregularity.

 

II.             The President and the Members preside over the Bench to hear the complaints and appeals and pass the orders. Besides these, there is Registry, where fresh complaints, appeals, execution petitions are filed. There is separate section for complaints and appeals, where respective records are maintained and the Record Room where record of disposed off cases are maintained.

III.            The Bench decide the cases after giving due opportunities to both the complainants and respondents. 

IV.            This office work under the Provision of the Consumer Protection Act 1986.

V.             The functions are discharged as per the above Act.

VI.            The case files are maintained by giving a serial number/year of filing to each case and all related documents pertaining to the case are kept in respective files. 

VII.           No such arrangement is available for formulation of its policy with the members of the Public.          

VIII.          In certain cases where Medical Experts/opinion is required then the cases are referred to Medical Boards.      

IX.            Directory of its officers and employees is as under:

S.NO.

NAME/DESIGNATION

TELEPHONE
  1.  

Justice Barkat Ali Zaidi, President

23370258(O) , 23378566(O)

Fax: 23370258
  1.  

Ms. Salma Noor, Member (Female)

23378565 (O)
  1.  

Mrs. Kanwal Inder, Member (Judicial)

23379146 (O)
  1.  

Smt. Jyoti Seth, Registrar

23370799(O)
  1.  

Sh. Y.S. Chuahan. PS to President

23370258(O)   23378566(O) ,  Fax: 23370258

 

 

 

X.                The monthly remuneration received by each Officer/employee is as under:-                                                                     

SL.NO.

POST

GROSS PAY

1.

President

1,28,000/-

2.

Member

   13,000/- (Honorarium)

3.

Member

   13,000/- (Honorarium)

4.

Registrar

   62,443/-

5.

Head Clerk

   35,623/-

6.

Head Clerk

   29,914/-

7.

PS/PA/Sr.Gr.I

   45,380/-

8.

Gr.II Steno

   37,740/-

9.

Gr.II Steno

   30,758/-

10.

Peon

   21,560/-

11.

Peon

   19,040/-

12.

Peon

   18,655/-

13.

Peon

   19,040/-

14.

Peon

   14,393/-

 

XI.               The Budget allotment for the year is as under,  which changes from year to year:

 

BUDGET ALLOTTED YEAR  - 2010-11 : TOTAL RS. 61,00,000/-

 

 

                                                              Expenditure Budget

                                                                   on 31-01-2011

 

1.        Salary Head : 50,00,000/-                      51,16,172/-

2.        O.E. Head    : 11,00,000/-                      10,28,842/-

3.        Medical Head:  1,50,000/-                           68,525/-

 

XII.                Free Legal Aid is provided to the weaker section of consumers on their request.   For this, Consumer Welfare Fund is available.

XIII.               No comments.    

XIV.               The decisions are made available on Website of the Commission.

 

                      www.delhistatecommission.nic.in      

 

XV.                The citizens can obtain information by filing application/R.T.I.  No Library or reading room is maintained for public use.          

XVI.               The name of the PIOs/First Appellate Authorities is as under:

S.No.

 

Name

Designation

Address
  1.  

FAA

Ms Salma Noor

Member

State Consumer Dispute Redressal Commission, A-Block,  Vikas  Bhawan, I.P. Estate, New Delhi 

  1.  

PIO

Smt. Jyoti Seth

Registrar

State Consumer Dispute Redressal Commission, A-Block,  Vikas  Bhawan, I.P. Estate, New Delhi 

  1.  

PIO

President

President

DISTRICT FORUM (NORTH)

ROOM NOS. – 2 & 3, OLD CIVIL SUPPLIES BLDG., TIS HAZARI, DELHI.
  1.  

PIO

President

President

DISTRICT FORUM (SOUTH)

C-22 &  23,  UDYOG SADAN, QUTUB INSTITUTIONAL AREA, BEHIND QUTUB HOTEL,  MEHRAULI, DELHI.
  1.  

PIO

President

President

DISTRICT FORUM (WEST)

C-BLOCK, COMMUNITY CENTRE, PANKHA ROAD, JANAK PURI, NEW DELHI.
  1.  

PIO

President

President

DISTRICT FORUM (NORTH-EAST)

BUNKAR VIHAR COMPLEX (WEAVERS COMPLEX), NAND NAGRI, DELHI.
  1.  

PIO

President

President

DISTRICT FORUM (NORTH-WEST)

CONVENIENT SHOPPING CENTRE, BLOCK-C, POCKET-C, SHALIMAR BAGH, DELHI.
  1.  

PIO

President

President

DISTRICT FORUM (NEW DELHI)

BARRACKS, KASTURBA GANDHI MARG, NEW DELHI
  1.  

PIO

President

President

DISTRICT FORUM (SOUTH-WEST)

LOCAL SHOPPING CENTRE, SHEIKH SARAI, PHASE-II, NEW DELHI
  1.  

PIO

President

President

DISTRICT FORUM (CENTRAL)

MEZANNINE FLOOR, ISBT, KASHMERE GATE, DELHI
  1.  

PIO

President

President

DISTRICT FORUM (EAST)

CONVENIENT SHOPPING CENTRE, SAINI ENCLAVE,  DELHI.
  1.  

PIO

President

President

DISTRICT FORUM (SOUTH- II)

C-22 &  23, UDYOG SADAN, QUTUB INSTITUTIONAL AREA, BEHIND QUTUB HOTEL,  MEHRAULI, DELHI.

 

XVII.           There are Ten District Consumer Dispute Redressal Forums situated at various locations of Delhi of which the Presidents are also the Public Information Officers.  Name and addresses with telephone numbers of District Forums are as under:

 

S.NO.

DISTRICT FORUM NO. AND ADDRESS

Phone No. Office
  1.  

DISTRICT FORUM (NORTH)

ROOM NOS. – 2 & 3, OLD CIVIL SUPPLIES BLDG., TIS HAZARI, DELHI.

TEL:  (OFFICE)    23912675                       23969372
  1.  

DISTRICT FORUM (SOUTH)

C-22 &  23,  UDYOG SADAN, QUTUB INSTITUTIONAL AREA, BEHIND QUTUB HOTEL,  MEHRAULI, DELHI.

TEL.:(OFFICE)     26565666                          26961433
  1.  

DISTRICT FORUM (WEST)

C-BLOCK, COMMUNITY CENTRE, PANKHA ROAD, JANAK PURI, NEW DELHI.

TEL.: (OFFICE)    25541281                         25505036
  1.  

DISTRICT FORUM (NORTH-EAST)

BUNKAR VIHAR COMPLEX (WEAVERS COMPLEX), NAND NAGRI, DELHI.

TEL.: (OFFICE)    22121591                          22124114                  

  1.  

DISTRICT FORUM (NORTH-WEST)

CONVENIENT SHOPPING CENTRE, BLOCK-C, POCKET-C, SHALIMAR BAGH, DELHI.

TEL.: (OFFICE)    27494833                          27492650

 
  1.  

DISTRICT FORUM (NEW DELHI)

BARRACKS, KASTURBA GANDHI MARG, NEW DELHI

TEL.: (OFFICE)    23389323

               

  1.  

DISTRICT FORUM (SOUTH-WEST)

LOCAL SHOPPING CENTRE, SHEIKH SARAI, PHASE-II, NEW DELHI

TEL. (OFFICE)

29259612

29259613
  1.  

DISTRICT FORUM (CENTRAL)

MEZANNINE FLOOR, ISBT, KASHMERE GATE, DELHI

TE.(OFF). : 23866727                  23866728

 
  1.  

DISTRICT FORUM (EAST)

CONVENIENT SHOPPING CENTRE, SAINI ENCLAVE,  DELHI.

TEL. OFFICE: 22373093                     22379588
  1.  

DISTRICT FORUM (SOUTH- II)

C-22 &  23, UDYOG SADAN, QUTUB INSTITUTIONAL AREA, BEHIND QUTUB HOTEL,  MEHRAULI, DELHI.

TEL(OFFICE): 26533073                      26533014